YES! In fact if you are connecting to the internet through your own laptop we would recommend using a VPN client for secure access to company intranets and mail servers. Check that your company VPN supports NAT traversal and allows multiple connections from a single IP address. Check with your IT staff. Please ensure that you are logged in through the portal page before you use your VPN.
We block certain categories to help protect WiFi users from accessing malicious or inappropriate content. If you feel that a site is incorrectly blocked, please let us know so that we can investigate. Please note that we are not responsible for the security of your data or your device. The security of your connected device is your responsibility, and we recommend that your firewall and antivirus software is correctly configured and up to date.
We cannot guarantee the speed that you receive but we aim to offer our customers speeds of around 2Mb. There are many variables which can affect the internet data speeds. These include the number of people browsing on our network at that given time and also the quality of the wireless signal.
If the access speed is slow, you are probably in a poor signal strength area. Try moving closer to the access point. Check your radio utility which is usually found on the right hand side of the task bar. It will have some method of detecting signal strength which will allow you to move around until you are in a good signal strength area.
Do give our helpdesk a call on 0344 848 9555 to troubleshoot.
Alternatively, you could try resetting your device account. By clicking the link below, you will be asked to re-register. Reset device account